Privacy policy

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Who are we

Savonke is a registered cosmetics trade name, under the company Savan V.O.F., with registered office at Bredestraat 44, 2000 Antwerp and VAT number BE0734.680.869.

The products in the shop and on the webshop are sold by our subsidiary, BiVT bv, with registered office at Bredestraat 44, 2000 Antwerp and VAT number BE0735.498.540.

What personal information we collect and why we collect it

When you visit our site, we collect the following data:

  • The products you have viewed
  • Location, IP address and browser type: we use this information to calculate tax surcharges and shipping costs and to identify the appropriate language
  • Shipping address: we ask you to provide this information so that we can calculate shipping costs before you place an order and ship it to you!

We use cookies to store products in your shopping basket when you browse through our site.

When you purchase our products, we ask you to provide information, including your name, billing address, shipping address, e-mail address, phone number and credit card/payment information. We use this information for the following purposes:

  • To send you information about your account and order
  • To respond to your requests, including refunds and complaints
  • To process payments and prevent fraud
  • To comply with legal obligations, such as calculating taxes
  • To improve our shop offerings

We will also store reviews, if you leave one.

Analytics

By default, WordPress does not collect any analytics data. Please note that many web hosting accounts collect anonymised analytics data. You may also have a WordPress plugin installed that provides analytics services. In that case, please add the information from that plugin here.

Who we share your data with

We do not share any personal data with anyone.

How long we keep your data

In general, we store information about you for as long as we need it for the purposes for which we collect and use it. We are not legally obliged to keep it. For example, we may keep order information for 2 years for tax and accounting purposes. This information includes your name, e-mail address, billing and shipping address.

When you leave a review, that review and its metadata will be stored forever.

Contact details

You can always contact us as regards to the information we hold about you through: info@savonke.be